Unfair damage charge? We find the weak spots.
Upload the claim, your contract and your photos. Within 10 minutes you have a strong objection letter in your language and the rental office's. You send it yourself.
car rental complaints at the European Consumer Centres. More than twice as many as in 2021.
checks on your claim, from pickup photo to card charge. Every point we find becomes a paragraph in your letter.
in one email: your language and the rental office's, one below the other.
for the check. You see your chances first and only pay if you want the letter.
Source of complaint figures: ECC-Net. The price of the letter differs per country.
From claim to letter in three steps
You don't have to research anything. The tool reads your documents, finds the weak spots and writes the letter.
Upload what you have
The claim, your rental contract and your own photos. A screenshot is enough.
We find the gaps
We check your claim against 14 points where the rental company's evidence is often missing.
You send the letter
One button opens your email with recipient, subject and letter filled in.
What we look at
Every point we find becomes a paragraph in your letter. In plain language, with the rule behind it.
Damage was already there
The spot is on the pickup form or in your pickup photos.
No joint inspection
Nobody inspected the car with you at return.
Returned after hours
The car was inspected later, without you.
No proper damage photo
There is no photo, or it has no date or licence plate.
Claim came too late
The claim came more than 10 days after return.
No repair invoice
There is only an estimate, no invoice for the repair.
Above their own damage table
The amount is higher than the company's own table.
Admin fee not agreed
The fee is not in your contract.
Loss of use without proof
Downtime or loss of value without substantiation.
You were covered
You bought full cover or an excess waiver at the desk.
Above your excess
The amount is higher than the excess in your contract.
Charged without notice
Money was taken from your card without notice or consent.
Charged after 90 days
The charge came more than 90 days after the rental.
Normal wear and tear
Stone chips or scratches shorter than 2 cm.
Prices in other countries
Free check. You only pay for the letter.
- Strength meter and findings, free
- Objection letter in your language and the office's
- Reminder after 14 days, ready to send
- Help with every reply from the rental company
- ECC complaint and chargeback file if needed
Money back within 14 days as long as you have not sent the letter. If your case is weak, we advise you not to pay.
Check my claim for freeFrequently asked questions
Is Scratchfair a lawyer?
No. Scratchfair is a tool. It shows which points in your claim are weak and writes a letter that you send and sign yourself. We never contact the rental company on your behalf.
What if my case is weak?
Then we tell you before you pay, and you get the free route via the European Consumer Centre.
Which rental companies?
All rental companies in Europe. For brands that take part in the ECRCS dispute service, we include that route too.
What happens to my photos and documents?
They are stored encrypted in the EU and deleted automatically 12 months after your case is closed. You can delete them yourself at any time.
Claims from, among others
Brand names are used descriptively only. Scratchfair is not affiliated with these companies.